Service and Engagement Team Lead

5 days ago


Cleveland, Ohio, United States Target Full time
About the Role

We are seeking a highly motivated and customer-focused Service and Engagement Team Lead to join our team at Target. As a Service and Engagement Team Lead, you will be responsible for leading a team of Guest Advocates and Front of Store Attendants to deliver exceptional guest service and drive sales growth.

Key Responsibilities
  • Lead a team of Guest Advocates and Front of Store Attendants to deliver exceptional guest service and drive sales growth.
  • Develop and implement strategies to improve guest engagement and satisfaction.
  • Collaborate with the ETL to develop and implement plans to drive sales growth and improve guest satisfaction.
  • Provide coaching and development opportunities to team members to improve their skills and knowledge.
  • Manage and maintain a safe and secure work environment.
  • Support the ETL in leading a culture of accountability and continuous improvement.
Requirements
  • High school diploma or equivalent required.
  • Previous retail experience preferred.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Ability to lift up to 10 pounds and stand for long periods of time.
What We Offer

As a Service and Engagement Team Lead at Target, you will have the opportunity to work in a dynamic and fast-paced environment, leading a team of talented and dedicated individuals. You will be responsible for driving sales growth and improving guest satisfaction, while also developing and implementing strategies to improve guest engagement and satisfaction.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.


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