Client Support Specialist
2 weeks ago
Under close supervision, the Customer Service Representative is tasked with accurately processing customer orders and managing incoming inquiries.
COMPENSATION DETAILS
$21.00 per hour
KEY RESPONSIBILITIES:
- Address basic customer inquiries regarding products, provide pricing information, and manage order entry.
- Process customer orders through various channels including phone, fax, email, and in-person.
- Influence company profitability by negotiating sale and purchase prices within established guidelines.
- Adjust pricing for non-contract customers to remain competitive while maximizing company profit.
- Foster customer relationships to encourage repeat business and drive process enhancements.
- Manage inventory levels by ordering necessary items for customer fulfillment.
- Authorize orders up to $5,000 per line and $10,000 per purchase order without prior approval.
- Source products from branch, distribution center, or supplier inventories.
- Select the most cost-effective shipping methods for customer orders.
- Collaborate with Account Representatives to ensure customer satisfaction.
- Expedite backorders and prepare inventory for shipment to customers.
- Handle customer returns as necessary.
- Perform additional duties as assigned.
Typically requires a high school diploma or GED along with zero to three years of relevant experience or an equivalent combination.
SKILLS AND QUALIFICATIONS:- Reliability, organizational skills, and attention to detail are essential.
- Strong communication abilities, including written, verbal, and listening skills.
- Capability to manage multiple tasks and effective time management skills.
- Moderate computer proficiency, including information processing and using business systems.
- Preferred product knowledge.
Genuine Parts Company offers a comprehensive benefits package, including healthcare options, 401(k), tuition reimbursement, vacation, sick leave, and holiday pay.
GPC is committed to conducting its business without discrimination based on any protected characteristic.
The company's policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their abilities, achievements, experience, conduct, and other legitimate business reasons.
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