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Branch Operations Leader

2 months ago


Houghton Lake, United States North Central Area Credit Union Full time

At North Central Area Credit Union, we are committed to delivering outstanding financial solutions and promoting community development. As a member-centric financial organization, we emphasize tailored service, innovative offerings, and cultivating enduring relationships with our members. We are in search of a skilled and motivated Branch Manager to oversee our Houghton Lake Branch.

Position Summary:

The Branch Manager will be accountable for managing all facets of branch operations, which include team leadership, member engagement, financial oversight, and community interaction. The ideal candidate will exhibit robust leadership and mentoring abilities, a dedication to member satisfaction, and a fervor for assisting members in reaching their financial aspirations.

Primary Responsibilities:

  • Leadership & Team Development: Inspire, guide, and empower branch personnel to attain exceptional performance and outstanding member service. Conduct regular performance assessments and offer coaching and growth opportunities.
  • Operational Management: Supervise daily branch functions, ensuring adherence to credit union policies and procedures, along with regulatory standards.
  • Financial Oversight: Evaluate and enhance branch financial outcomes, including achieving sales targets, managing budgets, and optimizing profitability.
  • Member Engagement: Cultivate a positive member experience by addressing inquiries, resolving challenges, and ensuring high satisfaction levels. Promote and cross-sell credit union products and services.
  • Community Relations: Act as the credit union's representative within the community, establishing connections with local businesses and organizations. Formulate and execute strategies to boost branch visibility and community participation.
  • Risk Management: Safeguard branch security, operational integrity, and compliance with all risk management protocols.

Qualifications:

  • Education: A Bachelor's degree in Business Administration, Finance, or a related discipline is preferred. Equivalent professional experience may be considered.
  • Experience: A minimum of 3-5 years in branch management or a comparable leadership role within a financial services setting is preferred. Familiarity with credit union policies and procedures is essential.
  • Skills: Strong leadership, organizational, and interpersonal capabilities. Proficiency in financial management, sales techniques, and customer service. Ability to analyze and interpret financial information.

Why Choose Us?

  • Competitive salary and benefits package
  • Opportunities for professional growth and career advancement
  • Supportive and inclusive workplace culture
  • Strong emphasis on work-life balance


Compensation details: Yearly Salary



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