Branch Manager II

6 days ago


White Bear Lake, Minnesota, United States Royal Credit Union Full time
Job Title: Branch Manager II

We are seeking a highly motivated and experienced Branch Manager II to lead our White Bear Lake office. As a key member of our team, you will be responsible for driving branch growth and goal achievement, while fostering a culture of inclusion, collaboration, and accountability.

Key Responsibilities:
  • Oversee all functions of the branch operations, including Teller, Member Account Representative (MAR), and other Branch Leaders within office(s).
  • Provide superior Member service through ongoing coaching, guiding, and development of team members and other branch leaders.
  • Manage all office channels, including SLA agreements, Corporate and/or Departmental projects and initiatives.
  • Lead and support Net Promoter Score (NPS) initiatives throughout the office.
Requirements:
  • High School Diploma or Equivalent
  • Four (4) years working in financial services, including two (2) years experience working with new accounts, loans, and loan processing, or equivalent loan related experience.
  • Minimum of two years supervisory experience is required.
  • Minimum of three years leadership experience is required.
Preferred Skills:
  • Associate or bachelors degree in finance, Business Administration, or equivalent related work experience.
  • FiCEP Certification (CUNA Financial Counseling Certification Program) OR other approved financial counseling certification is preferred.
About Royal Credit Union:

Royal Credit Union is an Equal Opportunity Employer committed to diversity and inclusion. We are a community-focused financial institution dedicated to providing exceptional service and support to our Members.



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