Branch Operations Manager

23 hours ago

Salt Lake, Utah, United States Grainger Businesses Full time

About the Role:

The Branch Team Lead is a key member of the Grainger Businesses team, responsible for leading the daily operations of a branch location to ensure customer service and operational excellence. This role requires a strong focus on improving company projects and results with the branch teams, creating an environment where team members are empowered and engaged to the success of the company.

Key Responsibilities:

  • Provide customer service and direction regarding the daily activities of a team at the branch location
  • Clarify direction for team members by projects, priorities, and company strategy and provide continued feedback
  • Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
  • Provide a creative customer experience and ensure customer retention and satisfaction
  • Provide frequent, direct, and candid feedback to strengthen or enhance skills needed to run branch operations
  • Monitor counter transactions to provide appropriate guidance to team members
  • Facilitate team member onboarding and ongoing training
  • Build work schedules to ensure productivity and staffing levels
  • Assess processes for improvement opportunities using Continuous Improvement methodology. Suggests and implements changes to enhance defined processes and improve sales and service
  • Foster collaboration between all internal partners, including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
  • May take and respond to emergency customer calls after hours

Requirements:

  • High school diploma or Bachelor's degree preferred
  • Minimum 3 years customer service and sales experience
  • 2+ years of management experience in a customer service environment
  • Voice the vision of the branch to all employees
  • Train people on processes, procedures, compliance, and product knowledge
  • Competence in the use of computers and software applications, including SAP
  • Operate powered industrial equipment

Benefits:

  • With benefits starting day one, Grainger is committed to your safety, health, and wellbeing
  • Paid time off (PTO) days and 6 company holidays per year
  • 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, and more

Equal Employment Opportunity:

Grainger is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.

With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

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