Branch Operations Associate Manager
3 days ago
About this role:
Wells Fargo is seeking a Branch Operations Associate Manager to lead and supervise risk and operations of teller functions, delivering exceptional customer service and colleague experience. The ideal candidate will have 2+ years of experience assessing and meeting customer needs, as well as 1+ years of leadership experience.
Key Responsibilities:
- Lead and supervise risk and operations of teller functions
- Provide feedback and present ideas for improving customer service and colleague experience
- Perform operational and customer support tasks
- Manage the schedule and daily operations of the teller line
- Make decisions and resolve issues related to daily operations of the teller line
- Support customers and employees in resolving or escalating concerns or complaints
- Collaborate and consult with branch employees, colleagues, and mid-level managers
Requirements:
- 2+ years of experience assessing and meeting customer needs
- 1+ years of leadership experience
Preferred Qualifications:
- Leadership skills, including the ability to build, develop, and motivate a diverse work team
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Customer service, operations, or financial services management experience within a high-volume, fast-paced environment
Benefits:
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
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