Call Center Management Specialist

1 week ago


Houston, Texas, United States Harris County (TX) Full time
Job Summary

The Public Service Leadership Manager will be responsible for supervising a team of customer service representatives, developing and implementing strategies to improve service quality and productivity, and managing call volume forecasting and scheduling to optimize workforce management. The ideal candidate will have a minimum of 3-5 years of experience in a call center management or supervisory role within Public Works, Engineering, and customer service. We offer a competitive salary of $62,000 - $80,000 per year, depending on experience, and a comprehensive benefits package.



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