Call Center Performance Manager

1 week ago


Houston, Texas, United States ManhattanLife Insurance & Annuity Company Full time
Key Responsibilities

The Customer Service Quality Assurance Manager will be responsible for designing, implementing, and managing training programs, conducting regular call quality evaluations, analyzing data, and providing actionable feedback to customer service representatives. Additionally, you will lead and support a team of quality assurance specialists and trainers, set performance goals, and conduct regular performance reviews.


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