Customer Experience Specialist
4 hours ago
We're a leading dealership in Houston, Texas, dedicated to providing an exceptional customer experience. At Chastang Ford, we value candidates who thrive in fast-paced settings and prioritize customer satisfaction.
Salary: $50,000 - $65,000 per year, depending on experience.
Job Description: As a Phone Support Associate, you will play a crucial role in helping customers navigate our vehicle sales process. Your excellent communication skills and ability to work independently will make you a valuable member of our team. You will be responsible for conducting outbound calls, utilizing scripted dialogue, and inputting and managing call data.
Required Skills and Qualifications:
- Sales experience preferred
- Call center experience is a plus
- Proficiency in basic computer functions and typing
- Familiarity with customer service principles
Benefits: We offer a comprehensive benefits package, including medical, vision, dental, and life insurance. Paid time off and holidays are also available, as well as a company discount on services.
Responsibilities:
- Conduct outbound calls daily, with the ability to sit for extended periods
- Utilize scripted dialogue for both inbound and outbound calls to establish rapport and schedule sales appointments
- Input and manage call data using CRM software
- Track daily calls, emails, and appointments
- Meet minimum call metrics and Key Performance Indicators (KPIs)
- Address and overcome customer objections
- Coordinate with internal departments and direct sales inquiries to management
- Provide comprehensive daily task recaps
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