Inbound and Outbound Call Center Representative

3 days ago


Houston, Texas, United States Health Matching Account Services Full time
Job Description

As a Phone Sales Specialist at Health Matching Account Services, you will be responsible for building relationships with existing and potential customers to sell our enhanced products. You will need to be well-organized, able to handle multiple priorities, and meet deadlines as required. The position reports directly to the Call Center Manager and offers a unique opportunity to work in a fast-paced environment.

The successful candidate will have a high level of proven sales experience over the phone, customer service phone experience, and the ability to work under pressure. They will also need to be familiar with CRM systems and practices, have documentation skills, and attention to detail.

Essential Job Functions:
• Prepare product or service reports by collecting and analyzing customer information
• Manage and close incoming sales inquiry calls and close outbound sales calls
• Provides appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements:
• High level of proven sales experience over the phone and persuasion skills
• Customer service phone experience
• Punctual (*important to role)
• Familiar with CRM systems and practices
• Documentation Skills and Attention to detail
• Ability to work under pressure and in a fast-paced environments

Salary:
$18 per hour plus commission

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