Call Center Leadership Position

3 days ago


Houston, Texas, United States Decision Information Resources Inc Full time
Job Title: Assistant Call Center Manager

At Decision Information Resources Inc, we are committed to delivering exceptional customer service. As an Assistant Call Center Manager, you will be responsible for supporting the Call Center Manager with the day-to-day operations of the center. This includes supervising a team of customer service representatives, analyzing call center performance data, and contributing to the development of Call Center objectives and standardized processes.

Responsibilities:
  • Supervise a team of customer service representatives
  • Analyze call center performance data and prepare reports
  • Develop and implement process improvements
  • Manage staff schedules and payroll
  • Communicate effectively with internal teams and external vendors

Requirements:
  • Bachelor's degree
  • Four years call center managerial experience
  • One year of experience in survey research or a related field (preferred)

Competitive Salary:$70,000 per annum

About Our Company:
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