Patient Service Coordinator
4 weeks ago
Be a part of a world-class academic healthcare system, University of Chicago Medicine, as a Patient Service Coordinator in the Emergency Department.
Job SummaryThe Patient Service Coordinator functions as a staff member who, under the direction of the Patient Care Manager, provides support to the patient/significant others, physician, care and multidisciplinary teams, and additional care center staff to facilitate patient care within the patient care units.
Key Responsibilities- Facilitate the patient admission process.
- Answer patient intercom and ensure that requests are referred to the appropriate staff immediately.
- Arrange patient transportation to outside agencies.
- Coordinate facilities information (e.g. work orders) as received by unit staff, maintain records of requests and follow up as needed to assure task completion and relays information back to the appropriate staff regarding the status of outstanding work orders.
- Assemble, organize, and maintain patient medical records/charts according to hospital policies and procedures and ensures and obtains necessary signatures as required for all forms according to hospital policy and procedure.
- Input patient charges via computer system, assist in the orientation of new staff, cross-cover multiple patient care units during regular work shift when required and run errands as deemed necessary by Care Center leadership.
- Answer incoming telephone calls promptly and courteously.
- High School diploma or equivalent.
- At least one year of general office experience, preferably in a medical/clinical setting.
- Good written and verbal communication, organizational and customer service skills.
- Ability to multitask effectively, uses discretion and good judgment, and maintains patient confidentiality.
- Must be able to independently and professionally interact with customers, internal and external to the Hospitals.
- Proficiency in MS Office Suite, ability to learn and utilize applicable software.
- ED experience
- Associate Business courses
We're a world-class academic healthcare system, dedicated to providing superior healthcare with compassion. We're looking for individuals who share our passion for delivering exceptional patient care and are committed to advancing medical innovation and serving the health needs of our community.
As a Patient Service Coordinator in the Emergency Department, you'll have the opportunity to work with a talented team of healthcare professionals, contribute to the delivery of high-quality patient care, and grow your skills and knowledge in a dynamic and supportive environment.
Join us and be part of a team that's making a difference in the lives of our patients and their families.
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