Patient Service Coordinator, Emergency Department

4 weeks ago


Chicago, Illinois, United States The University of Chicago Medicine Full time
Job Summary

Be a part of a world-class academic healthcare system as a Patient Service Coordinator in the Emergency Department at the University of Chicago Medicine Ingalls Memorial. The Adult Emergency Department consists of 55 patient care rooms, including a rapid assessment unit, six trauma/resuscitation suites, and separate rooms for infection isolation, care of immune compromised patients, and psychiatric consultations. In the general care area, 45 rooms are fully equipped with critical care monitoring capabilities. The six trauma/resuscitation suites are immediately adjacent to the ambulance bay. The Adult Emergency Department champions its nurse's involvement in unit-based councils, quality initiatives, staff mentorship, and the pursuit of excellence in compassionately caring for a diverse population. This position is a 100% onsite opportunity, requiring you to be based in the greater Chicagoland area.

Key Responsibilities
  • Facilitate the patient admission process.
  • Answer patient intercoms and ensure that requests are referred to the appropriate staff immediately.
  • Arrange patient transportation to outside agencies.
  • Coordinate facilities information, maintain records of requests, and follow up as needed to assure task completion and relay information back to the appropriate staff regarding the status of outstanding work orders.
  • Assemble, organize, and maintain patient medical records/charts according to hospital policies and procedures, ensuring necessary signatures as required for all forms according to hospital policy and procedure.
  • Input patient charges via computer system, assist in the orientation of new staff, cross-cover multiple patient care units during regular work shifts when required, and run errands as deemed necessary by Care Center leadership.
  • Answer incoming telephone calls promptly and courteously.
Requirements
  • High School diploma or equivalent.
  • At least one year of general office experience, preferably in a medical/clinical setting.
  • Good written and verbal communication, organizational, and customer service skills.
  • Ability to multitask effectively, use discretion and good judgment, and maintain patient confidentiality.
  • Must be able to independently and professionally interact with customers, internal and external to the Hospitals.
  • Proficiency in MS Office Suite, ability to learn and utilize applicable software.


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