Patient Services Representative
1 week ago
The Patient Services Representative is responsible for providing exceptional patient care and administrative support to our healthcare team. This role involves greeting patients, registering them in our electronic medical record system, and coordinating scheduling of appointments. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Provide high-quality patient service, ensuring a positive experience for all patients.
- Accurately register patients in our electronic medical record system, verifying demographic and billing information.
- Coordinate scheduling of patient appointments, including phone and in-person requests.
- Answer multiple incoming telephone lines, determining the appropriate recipient of the call and referring them promptly and appropriately.
- Schedule future appointments and requisitions, laboratory tests, radiology procedures, and other special diagnostic tests as needed.
- Ensure that waiting patients are seen in a timely manner or are promptly notified of unexpected delays.
- Maintain confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
Requirements
- Two years of previous medical office experience preferred.
- Previous computer experience, particularly with an EHR and/or Microsoft Office products.
- Bilingual in English/Spanish or English/Polish preferred.
- Strong communication, customer service, and interpersonal skills.
Benefits
- 27 days of PTO each year, accrued each pay period.
- 3 personal days.
- 1 floating holiday.
- 7 paid holidays.
- Medical/Dental/Vision coverage available the 1st of the month following 30 days.
- Company-paid life, short-term disability, and long-term disability coverage.
- Discretionary 403(b) match and profit sharing after meeting service requirements.
- Flexible spending accounts.
- Accident & critical illness coverage.
- Pet insurance.
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