Urology Patient Service Coordinator

4 weeks ago


Chicago, Illinois, United States UroPartners LLC. Full time
Job Title: Patient Service Representative II

At UroPartners LLC., we are seeking a highly skilled and customer-focused Patient Service Representative II to join our team. As a key member of our patient services staff, you will play a vital role in ensuring that our patients receive the highest level of care and service.

Job Summary:

The Patient Service Representative II is responsible for providing exceptional customer service to patients, families, and healthcare providers. This includes greeting patients, answering phone calls, scheduling appointments, and coordinating clerical tasks. You will also be responsible for processing referrals, charge entries, and ensuring that all medical records are accurate and complete.

Key Responsibilities:
  • Provide exceptional customer service to patients, families, and healthcare providers.
  • Answer phone calls, greet patients, and schedule appointments in a timely and professional manner.
  • Coordinate clerical tasks, including scanning and filing medical records, collecting co-payments, and processing referrals.
  • Ensure that all medical records are accurate and complete, and that all procedures are followed to create a seamless patient experience.
  • Process charge entries and ensure that all billing is completed within 48 hours.
  • Perform other position-related duties as assigned.
Requirements:
  • High school diploma or equivalent required; some college work preferred.
  • Minimum of 2-3 years' customer service experience required; experience in a medical office, specifically urology, preferred.
  • Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
  • Excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
  • Customer-oriented with the ability to remain calm in difficult situations.
  • Ability to work independently and manage multiple deadlines.
  • Ability to comprehend established office routines and policies.
  • Ability to keep financial records and perform mathematical tasks.
  • Knowledge of Medical Terminology.
  • Excellent verbal and written communication skills.
  • Proficient interpersonal relations skills.
  • Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare, etc.).
  • Ability to navigate online health insurance portals to verify benefits.
  • Regularly adheres and supports compliance and accreditation efforts as assigned, including OSHA, HIPAA, and CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
  • Complies with HR confidentiality standards.


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