Membership Experience Associate
2 weeks ago
NeueHouse is a dynamic work and social club where creatives and thought-leaders gather and connect. Our community of members align in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming, and gracious hospitality. As a Membership Experience Associate, you will be the face of NeueHouse, providing exceptional service to our members, guests, and team.
Key Responsibilities- Provide professional, friendly, and engaging service to members and guests
- Maintain the Front Desk, guest waiting area, Membership desk, and vestibule area
- Manage guest and member flows, including check-in, notification of guest arrival, and event check-ins
- Connect guests and members in a timely manner using internal logs and SMS
- Clearly communicate member needs internally to ensure maximum satisfaction
- Support the IT team in preparing for and responding to member technical needs
- Answer the house phone and direct communication appropriately based on a per-case basis
- Accept incoming mail and accurately connect messenger pick-ups
- Be a positive and articulate ambassador of the NeueHouse project/brand
- Make introductions between members for both social and professional purposes
- Outstanding customer service skills
- Excellent communication skills, written and oral
- Ability to work a flexible schedule, including weekends, evenings, and holidays as needed
- Ability to practice critical thinking with attention to detail, to understand and anticipate member needs, and to remain calm while working to resolve issues
- Ability to work cohesively with team members
- Hourly Rate: $21.00 an hour
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Caregiver Leave
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
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