Membership Sales Representative
4 days ago
The YMCA of Metropolitan Los Angeles is a dynamic and collaborative organization that is dedicated to making a positive impact in the community. As a Membership Sales Representative, you will play a key role in helping us achieve our mission by leading membership growth and providing exceptional customer service to our members.
Responsibilities:- Lead membership growth through marketing and lead generation, prospect management, and conversion to membership.
- Meet and exceed sales goals by handling all membership inquiries, identifying and actively problem-solving to overcome objections/obstacles to joining.
- Participate in the planning and execution of membership marketing events to increase membership growth.
- Provide excellent customer service to members, guests, and program participants.
- Process membership and program enrollments, payments, and registrations.
- Respond to inquiries and provide accurate and thorough information at all times.
- Provide access control and confirm membership cards are scanned upon entry to ensure membership is active and up to date.
- Support Membership Team sales goals by providing over the phone and in-person prospective member interviews and tours.
- Respond promptly and courteously to all member complaints, compliments, and inquiries.
- Understand and be able to discuss and promote all YMCA programs.
- Engage with members regarding their participation in YMCA Programs, Annual Support Campaign, and special events.
- Offer possible options when members inquire into cancellations.
- Pass policies and administer member issues as they arise.
- Follow daily cash handling procedures and end of day reconciliation.
- Attend staff meetings and trainings as required.
- Uphold YMCA policies for safety, supervision, mandated reporting, and risk management.
- Demonstrate the Six Pillars of Character and YMCA Core Values in all dealings with members, guests, volunteers, and fellow staff.
- Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness, and personal growth.
Requirements:
- 18 years or older
- High school diploma or equivalent
- Strong character values, communication skills, and basic computer skills
- Customer service experience preferred
- Availability to work a minimum of 15 hours per week
Work Environment/Minimum Physical Requirements:
- Must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.
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