Member Experience Associate
3 weeks ago
We are seeking a highly skilled and enthusiastic Member Experience Associate to join our team at Industrious. As a key member of our hospitality team, you will be responsible for creating a welcoming and productive environment for our members.
As a Member Experience Associate, you will be the first point of contact for our members, providing exceptional customer service and ensuring that their needs are met. You will be responsible for preparing the office for the day, setting up offices for new members, and assisting with events and activities.
We are looking for someone who is passionate about building relationships and community, and who is able to work independently and as part of a team. If you are a people person who is looking for a challenging and rewarding role, we encourage you to apply.
Responsibilities- Provide exceptional customer service to our members
- Prepare the office for the day, including setting up breakfast and stocking shared amenities
- Set up offices for new members and ensure a seamless transition
- Assist with events and activities, including designing unique signage and creating a welcoming atmosphere
- Assist with IT and wifi issues, and provide technical support as needed
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Fixed part-time hours to suit your schedule
- $500 sign-on bonus
- Commuter stipend of $100/quarter
- Eligible for up to $500 in bonus pay every 6 months
- One Medical telehealth membership
- 40 hours of personal time off annually
- Sick pay as required by law
- 5 days Covid sick pay with documented positive test
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