Membership Sales Representative
2 days ago
We are seeking a highly motivated and customer-focused Membership Sales Representative to join our team at the YMCA of Metropolitan Los Angeles. As a key member of our membership sales team, you will be responsible for leading membership growth through marketing and lead generation, prospect management, and conversion to membership.
Responsibilities:- Meet and exceed sales goals by handling all membership inquiries and identifying and actively problem-solving to overcome objections/obstacles to joining.
- Community outreach by participating in the planning and execution of membership marketing events to increase membership growth.
- Provide excellent customer service to members, guests, and program participants.
- Process program registrations, payments, and membership enrollments accurately and efficiently.
- Respond to inquiries by providing accurate and thorough information at all times while on the phone or conducting an interview.
- Provide access control by confirming that all membership cards are scanned upon entry to ensure membership is active and up to date.
- Support membership team sales goals by providing over the phone and in-person prospective member interviews and tours.
- Respond promptly and courteously to all member complaints, compliments, and inquiries while following the appropriate procedures at all times.
- Understand and be able to discuss and promote all YMCA programs and inform members of programs that will meet their changing needs and interests.
- Engage with members regarding their participation in YMCA programs, Annual Support Campaign, and special events.
- Offer possible options when members inquire into cancellations while following all appropriate procedures.
- Pass policies and administer member issues as they arise and positively interpret these policies to members.
- Follow daily cash handling procedures when processing payments and end of day reconciliation.
- Attend staff meetings and trainings as required.
- Uphold YMCA policies for safety, supervision, mandated reporting, and risk management.
- Demonstrate the Six Pillars of Character and the YMCA Core Values in all dealings with members, guests, volunteers, and fellow staff.
- Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness, and personal growth.
- AGE: 18 years or older.
- EDUCATION: High school diploma or equivalent.
- SPECIALIZED SKILLS: Strong character values, communication skills, basic computer skills, and working knowledge of M/S Office.
- RELATED EXPERIENCE: Customer service experience preferred.
- AVAILABILITY: Must be available to work a minimum of 15 hours per week.
This position requires the final candidate to successfully pass an E-Verify check. For more information about E-Verify, please visit https://www.e-verify.gov/.
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Los Angeles, California, United States YMCA of Metropolitan L.A. Full time{"title": "Membership Sales Representative", "description": "Membership Sales RepresentativeAt the YMCA of Metropolitan Los Angeles, we are seeking a highly motivated and customer-focused Membership Sales Representative to join our team. As a key member of our membership sales team, you will be responsible for leading membership growth through marketing and...
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