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Resort Front Desk Representative

2 months ago

Scottsdale, Arizona, United States AccorHotel Full time
Job Title: Resort Front Desk Agent

At AccorHotel, we're seeking a highly skilled and customer-focused Resort Front Desk Agent to join our team at the Fairmont Scottsdale Princess. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our resort.
  • Process guest arrivals and departures efficiently, handling all necessary paperwork and transactions.
  • Assist guests with inquiries and requests, providing accurate information and resolving any issues promptly.
  • Collaborate with colleagues to maintain a clean and organized front desk area, ensuring a professional and inviting atmosphere.
  • Stay up-to-date with resort events, promotions, and services, making recommendations to guests as needed.
Requirements:
  • Proficient in English (verbal and written), with a second language an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity.
  • Computer literacy in Microsoft Windows applications, with experience in property management systems (PMS) an asset.
  • Strong problem-solving skills, with the ability to remain calm and composed under pressure.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Employee discounts at AccorHotel properties worldwide.
  • A comprehensive training program to enhance your skills and knowledge.