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Front Desk Representative

1 month ago

Scottsdale, Arizona, United States Remington Full time
Job Title: Front Desk Agent

At Remington, we are seeking a highly motivated and organized Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Process guest arrivals and departures, including check-in, check-out, and room assignments.
  • Manage guest requests, including room changes, wake-up calls, and special requests.
  • Process payments and handle cash, credit card, and other payment methods.
  • Maintain accurate records and reports, including guest information, room assignments, and payment transactions.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit card transactions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.