Front Desk Representative

4 weeks ago


Scottsdale, Arizona, United States HCW Management Consultants LLC Full time
Job Summary

As a Front Desk Representative at HCW Hospitality, you will be the face of our hotel, welcoming guests with warmth and professionalism. Your primary responsibility will be to manage check-ins and check-outs, respond to guest inquiries, and handle reservations with accuracy and attention to detail.

Key Responsibilities:

  • Greet and welcome guests with enthusiasm, ensuring a smooth check-in and check-out process.
  • Handle guest inquiries, reservations, and room assignments with accuracy and attention to detail.
  • Provide exceptional service by anticipating guest needs and responding to requests promptly and courteously.
  • Manage the daily operations of the front desk, including processing payments and balancing accounts.
  • Stay informed about hotel services, amenities, and local attractions to provide personalized recommendations.
  • Collaborate with team members across departments to ensure a seamless guest experience.

Requirements:

  • A warm, welcoming demeanor with excellent communication and interpersonal skills.
  • Experience in hospitality or customer service is a plus.
  • Strong problem-solving abilities and a proactive approach to guest service.
  • The ability to multi-task and remain composed under pressure.
  • Proficiency in basic computer skills and familiarity with hotel management software is preferred.
  • A team-player mentality with a commitment to providing exceptional guest experiences.


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