Front Desk Representative
4 weeks ago
Job Summary:
Crescent Hotels & Resorts is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities.
Key Responsibilities:
- Greet and register guests, ensuring a warm and welcoming experience.
- Process guest check-outs, including handling payments and resolving any issues that may arise.
- Respond to guest inquiries and requests in a timely and friendly manner.
- Use up-selling techniques to promote hotel services and facilities.
- Field guest complaints and resolve issues in a professional and courteous manner.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Knowledge of hotel operations and services.
- Ability to work effectively with a diverse group of guests and colleagues.
What We Offer:
- Competitive pay and benefits package.
- Opportunities for career growth and development.
- A supportive and inclusive work environment.
Equal Opportunity Employer:
Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.
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