Front Desk Representative

4 weeks ago


Scottsdale, Arizona, United States Driftwood Hospitality Management Full time
Job Summary

Driftwood Hospitality Management is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Greet and register guests, providing prompt and courteous service
  • Closing out guest accounts upon completion of stay and ensuring a positive experience
  • Verifying and imprinting credit cards for authorization, handling cash, and balancing the house bank
  • Fielding guest complaints, conducting thorough research, and developing effective solutions
  • Adhering to all company policies and procedures, including safety and security protocols
Requirements:
  • High school diploma or equivalent
  • Prior hospitality experience preferred, but not required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Knowledge of hotel operations and front office procedures
Benefits:
  • 401(k) plan
  • Dental and vision insurance
  • Disability and life insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Paid time off

Driftwood Hospitality Management is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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