Front Desk Associate

4 weeks ago


Scottsdale, Arizona, United States Crescent Hotels & Resorts Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Greet and register guests, ensuring accurate and efficient processing of guest information.
  • Check guests out of the hotel, verifying room and service charges, and processing payments.
  • Respond to guest inquiries and resolve issues in a timely and friendly manner.
  • Use up-selling techniques to promote hotel services and facilities, maximizing room occupancy.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Knowledge of hotel operations and services.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • Competitive pay and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.

Equal Opportunity Employer: Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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