Resort Front Desk Representative

1 month ago


Scottsdale, Arizona, United States Accor North America Full time
Key Responsibilities

As a Front Desk Agent at the Fairmont Scottsdale Princess, you will be the first point of contact for our guests, providing a warm and welcoming experience.

Key Tasks:

  • Personalize guest interactions and respond to their needs in a timely and professional manner.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Provide information and assistance to guests regarding hotel services, amenities, and local attractions.
  • Resolve guest complaints and concerns in a fair and efficient manner.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Knowledge of hotel operations and services.
  • Previous experience in a customer-facing role is an asset.


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