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Front Office Coordinator

2 months ago

Burlingame, California, United States San Mateo Podiatry Group Full time
About Our Podiatry Group

San Mateo Podiatry Group is a well-established foot and ankle specialty practice in Northern California, founded in 1917. We deliver state-of-the-art solutions for foot and ankle problems to help our clients achieve their best health.

Job Summary

We are seeking a positive, fun, articulate, and results-oriented individual to join our team as a Front Office Coordinator. This role is critical to making a great first impression on behalf of our organization and helping patients achieve their best health.

Key Responsibilities
  • Answering Phones: Respond to patient calls using our Five Star Process for scheduling.
  • Scheduling: Build and maintain our clinic schedule to ensure efficient use of resources.
  • Patient Welcome: Greet patients who enter the office and provide a warm and welcoming experience.
  • Data Entry: Accurately enter patient information and registration data.
  • Insurance and Billing: Explain the basics of health insurance cost share and collect patient balances.
  • Payment Processing: Collect and post payments, including credit card transactions.
  • Metrics and Reporting: Track and report assigned metrics to ensure quality and efficiency.
  • Other Duties: Perform other duties as assigned, including ongoing team education and development.
Qualifications
  • People Skills: Must be a people person with a great attitude and attention to detail.
  • Communication Skills: Strong telephone, communication, and time management skills.
  • Education: Associates Degree or higher.
  • Experience: One year of medical front office and/or administrative experience.
Preferred Qualifications
  • Progressive Experience: 2-5 years of progressively responsible, medical front office experience.
  • Bilingual: English/Spanish bilingual is a plus to better serve the community.
  • Technical Skills: Knowledge of MacOS, G-Suite, and VOIP Phones.
  • Health Insurance Knowledge: Understanding of health insurance claims and procedures is desired.
Why Join Our Team

San Mateo Podiatry Group offers employment opportunities that promote professional, personal, and financial growth. We are proud to provide our team with continuous professional development and a supportive work environment.

A great company culture, state-of-the-art workplace, competitive compensation, great benefits, and opportunities for advancement are just a few reasons why a career with us is an investment in your future.