Customer Success Manager

2 weeks ago

New York, New York, United States Everyday Health Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Everyday Health Group. As a key member of our customer success team, you will be responsible for managing a portfolio of campaigns, working closely with clients to understand their needs and goals, and developing and executing customized marketing programs to drive success.

Key Responsibilities:

  • Manage day-to-day campaign operations, including setup, delivery pacing, and performance optimization.
  • Collaborate with clients and internal stakeholders to develop and execute customized marketing programs.
  • Track performance and make campaign optimizations throughout the flight, communicating regularly with clients and internal teams.
  • Build and maintain strong relationships with clients and internal stakeholders.
  • Prioritize a portfolio of 8-12 active clients to maximize the effectiveness of EHG's resources and drive optimum revenue.

Requirements:

  • 4+ years of client service or account management experience, preferably in digital marketing.
  • A proven track record of success building strong relationships with internal and external customers.
  • A passion for translating data into action and uncovering opportunities in the details.
  • Project management skills with the ability to influence, get buy-in, and leverage internal resources across the organization and at all levels.
  • Self-motivated with the ability to multi-task and desire to learn quickly.
  • A positive attitude that tells clients you're happy to work with them.
  • Familiarity with display advertising, direct response marketing, affiliate marketing, and/or lead generation.
  • Experience with G Suite, Salesforce, and Google Analytics.
  • BA/BS degree.
  • Strong proficiency in Excel and PowerPoint, as well as excellent verbal and written communication skills.

About Everyday Health Group

Everyday Health Group is a recognized leader in patient and provider education and services, attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers, and payers with trusted content and services delivered through Everyday Health Group's world-class brands.

Our Culture and Values

We created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers. We empower one another to make informed decisions and to be enabled towards action. We embrace success. We recognize that innovation can spark and be born from any of us, no matter our individual role or background. We encourage open-mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured, and supported. We value that doing is greater than talking as the most measurable means of impact. Our collective purpose to deliver enlightened audience experiences with trusted brands is what drives the success of our business and our professional satisfaction.

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