Front Office Supervisor
3 days ago
Job Summary:
The Front Office Supervisor is a key member of the Residence Inn Bothell team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide attentive and courteous service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Process guest payments and handle cash handling and credit policies.
- Maintain accurate records and reports, including the front office log and trace file.
- Collaborate with other departments to ensure seamless guest experiences.
- Stay up-to-date on hotel policies, procedures, and promotions.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a hotel or related field preferred.
- Strong communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work a variety of shifts, including evenings and weekends.
- Ability to lift up to 20 pounds and stand for long periods.
What We Offer:
Residence Inn Bothell offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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