Front Office Supervisor
3 days ago
At Carlson Rezidor Hotel Group, we're committed to delivering exceptional guest experiences. As a Front Office Supervisor, you'll play a key role in ensuring our guests receive the highest level of service and satisfaction.
Key Responsibilities:- Provide superior guest service in a fast-paced hotel environment, ensuring 100% guest satisfaction
- Oversee PBX and Front Office Operations, ensuring seamless guest arrivals and departures
- Process incoming guests, handle guest compliments, comments, and challenges in a timely manner
- Work with other departments to arrange for services requested by guests
- Stay current with hotel developments by reviewing and updating the communication log
- Prepare end-of-shift summaries and communications for management and other shifts
- Encourage day-to-day up-selling of guest accommodations and promote hotel amenities, food & beverage outlets, hotel services, and loyalty program
- Make reservations in accordance with hotel yield management practices
- Process customer credit at check-in in accordance with hotel policy and data privacy policy standards
- Supervise Front Office Operations and employees, providing on-going feedback and guidance
- Monitor front office processes and suggest improvements to management
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and conflict resolution skills
- Ability to maintain confidentiality of guest information
- Previous experience in a hotel front office or customer service role
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A competitive salary and benefits package
- A chance to work with a global hospitality leader
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