Service Advisor for Insurance

1 week ago


Rochester, New York, United States Staff My Agency Full time

Join Our Team as a Customer Service Representative

Staff My Agency is seeking a dedicated and compassionate individual to fill the role of Customer Service Representative. This position is centered around delivering exceptional customer service for a reputable insurance agency. Previous experience in the insurance sector is not a prerequisite, as we are committed to training the right candidate with the necessary skill set.

Your Role: As a Customer Service Representative, you will play a crucial role in fostering customer loyalty and enhancing the overall experience for our clients.

Key Responsibilities:

  • Build and maintain strong relationships with customers, ensuring timely follow-ups as needed.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Utilize a customer-centric approach to educate clients about various insurance products and services.

What We Offer:

  • Competitive hourly wage ranging from $19.25 to $24.25, with additional incentives and bonuses based on performance.
  • Comprehensive medical and dental benefits.
  • Paid holidays and time off.
  • 401K plan with a generous matching contribution.
  • Valuable experience in the insurance industry.
  • Opportunities for professional growth and advancement within the agency.

Qualifications:

  • Preferred experience in sales, whether in retail, telemarketing, or as a sales representative.
  • Exceptional communication skills, both written and verbal.
  • Self-motivated and detail-oriented.
  • Proactive problem-solving abilities.
  • Ability to work collaboratively within a team.
  • Skilled in assessing customer needs and conducting effective interviews.
  • Capable of establishing rapport with clients.
  • Must be able to obtain a Property Casualty license.
  • Must be able to obtain a Life and Health license.

This position is with an independent contractor agent of Staff My Agency. Candidates must successfully complete any required licensing and training programs.


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