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Service Advisor

2 months ago

Rochester, New York, United States Rochester Mazda Full time

Job Summary

Rochester Mazda, a leading automotive dealership, is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and ensuring a seamless experience in the service lane.

Key Responsibilities

  • Customer Service: Provide prompt, courteous, and effective service to our customers, ensuring their needs are met and exceeded.
  • Service Lane Management: Oversee the flow of the service lane, ensuring efficient use of technician time and maximizing customer satisfaction.
  • Communication: Serve as the liaison between customers, technicians, and management, providing clear and concise information to ensure a smooth experience.
  • Inventory Management: Ensure that the daily inventory of technicians' time is consistently sold to service customers, maximizing revenue and efficiency.
  • Team Collaboration: Work closely with technicians, management, and other departments to ensure seamless communication and efficient workflow.

Requirements

  • Excellent Communication Skills: Possess exceptional communication skills, both written and verbal, to effectively interact with customers, technicians, and management.
  • Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Time Management: Possess excellent time management skills, with the ability to work efficiently and effectively in a fast-paced environment.
  • Customer Focus: Demonstrate a customer-centric approach, with a focus on providing exceptional service and ensuring customer satisfaction.
  • Team Player: Be a team player, with the ability to work collaboratively with others to achieve common goals.

Benefits

  • Competitive Salary: Receive a competitive salary and benefits package, including medical, dental, and 401K plans.
  • Opportunities for Advancement: Enjoy opportunities for career growth and advancement, with a focus on developing your skills and expertise.
  • Collaborative Work Environment: Work in a collaborative and dynamic environment, with a focus on teamwork and customer satisfaction.