Passenger Service Team Leader

2 weeks ago


Los Angeles, California, United States Menzies Aviation Full time
Job Title: Passenger Service SupervisorAbout Menzies Aviation:

Menzies Aviation is a leading provider of ground handling services, dedicated to delivering exceptional customer experiences at airports worldwide.

Position Overview:

The Passenger Service Supervisor is responsible for overseeing the operations of the passenger service team, ensuring high standards of service delivery and compliance with safety regulations.

Key Responsibilities:
  • Effectively address and resolve passenger service issues, prioritizing customer satisfaction.
  • Manage staff schedules, foster leadership skills, and uphold employee accountability.
  • Oversee check-in processes, including reservations, ticketing, seat assignments, and announcements.
  • Assist passengers with special requirements and unaccompanied minors.
  • Maintain safe and secure operations in line with health, safety, and security protocols.
  • Conduct training sessions for team members to align with company and airline standards.
  • Execute additional responsibilities as needed.
Qualifications:
  • Minimum age of 18 years.
  • Successful completion of a pre-employment drug screening.
  • Strong communication abilities.
  • Capability to maintain composure in high-pressure situations.
  • Previous experience in customer service is highly desirable.
  • Proficient computer skills are essential.
  • High school diploma, GED, or six months of relevant experience as a Passenger Service Agent.
Skills and Competencies:
  • Quick learner with the ability to adapt.
  • Excellent interpersonal skills.
  • Ability to collaborate effectively within a team environment.
Work Environment:

The role involves working in both indoor and outdoor settings, particularly near airport terminals.

Physical Demands:

Candidates must be capable of meeting the physical requirements, including standing, walking, and lifting passenger luggage weighing up to 70 lbs.

Equal Employment Opportunity:

Menzies Aviation is committed to providing equal employment opportunities and prohibits discrimination based on various factors.



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