Passenger Service Team Leader
2 weeks ago
Menzies Aviation is a leading provider of ground handling services, dedicated to delivering exceptional customer experiences at airports worldwide.
Position Overview:The Passenger Service Supervisor is responsible for overseeing the operations of the passenger service team, ensuring high standards of service delivery and compliance with safety regulations.
Key Responsibilities:- Effectively address and resolve passenger service issues, prioritizing customer satisfaction.
- Manage staff schedules, foster leadership skills, and uphold employee accountability.
- Oversee check-in processes, including reservations, ticketing, seat assignments, and announcements.
- Assist passengers with special requirements and unaccompanied minors.
- Maintain safe and secure operations in line with health, safety, and security protocols.
- Conduct training sessions for team members to align with company and airline standards.
- Execute additional responsibilities as needed.
- Minimum age of 18 years.
- Successful completion of a pre-employment drug screening.
- Strong communication abilities.
- Capability to maintain composure in high-pressure situations.
- Previous experience in customer service is highly desirable.
- Proficient computer skills are essential.
- High school diploma, GED, or six months of relevant experience as a Passenger Service Agent.
- Quick learner with the ability to adapt.
- Excellent interpersonal skills.
- Ability to collaborate effectively within a team environment.
The role involves working in both indoor and outdoor settings, particularly near airport terminals.
Physical Demands:Candidates must be capable of meeting the physical requirements, including standing, walking, and lifting passenger luggage weighing up to 70 lbs.
Equal Employment Opportunity:Menzies Aviation is committed to providing equal employment opportunities and prohibits discrimination based on various factors.
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