Field Services Team Leader
2 weeks ago
Field Services Team Leader ID:
Department:
Customer Support
Position Type:
Regular
Location:
US-CA-San Jose, Sacramento, CA, US, Los Angeles, CA, US
Job Overview The Field Services Team Leader is responsible for guiding the Field Services team by setting clear objectives, effectively organizing teams, fostering collaboration, inspiring team members, driving performance, evaluating outcomes, and providing follow-up.
This role will oversee operations within the California region.Key Responsibilities:
- Lead and provide daily operational guidance for outside customer service personnel who deliver services nationwide.
- Authorize expenditures and hours worked (both regular and overtime).
- Conduct performance evaluations utilizing Siebel metrics and ride-along assessments; ensuring they are substantive and timely.
- Implement corrective training and/or disciplinary measures as necessary.- Responsible for recruiting and onboarding new team members. Emphasize the significance of adhering to safety protocols and utilizing appropriate safety gear and practices, such as correct lifting techniques.
Communication:
- Deliver prompt, professional, and courteous communication to both internal and external stakeholders. Demonstrate exceptional interpersonal skills when engaging with team members, other departments, manufacturing sites, and clients.
- Guide team members in maintaining effective communication with customers and colleagues. Utilize various communication methods to keep service technicians informed and engaged. Encourage technicians to distribute feedback cards to gather insights on service quality.
Continuous Improvement:
- Seek opportunities to enhance departmental efficiencies and establish performance metrics. Participate in project teams aimed at achieving departmental and corporate objectives. Advocate for the 5-S methodology. Understand and communicate the goals, vision, and values of Marvin Company. Strive to improve first-time completion rates (FTC).
Fleet Management:
- Ensure that service vehicles are well-stocked and organized.
Planning and Budgeting:
- Collaborate on departmental and corporate goals with employee engagement. Review the budget on a monthly basis. Ensure technicians are effectively scheduling and consolidating jobs in designated areas to optimize costs.
Training and Development:
- Equip employees with training and resources that promote career advancement. Provide ongoing feedback to team members, address employee concerns, and facilitate conflict resolution. Offer training opportunities as needed and assess their knowledge in product, installation, repair, systems, and communication.
Salary Range $65,000-$75,000
You're a good fit if you possess:
- Experience in the construction industry and channel partner sectors.
- Product knowledge.
- Excellent communication abilities.
- Willingness to travel as required, including overnight stays.
- A college degree and/or relevant experience.
- Proven customer service experience.
- Strong leadership capabilities.
- Adaptability to technology and willingness to learn new systems.
- A valid driver's license.
We invite you to See Yourself at Marvin. From people to products, Marvin is dedicated to enhancing living experiences.
Joining this family-owned and -led window and door manufacturer means becoming part of a community filled with opportunities.Additionally, you will be part of one of America's Top 20 Large Employers of 2024, as recognized by Forbes Magazine.
For over a century, we have been designing, constructing, and engineering top-tier products.Currently, across our 16 locations in North America, we produce Marvin's diverse range of products, including Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we uphold our values and enjoy a culture that feels like home. Our comprehensive benefits approach supports you at work and beyond.From your first day, you will receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match, and more. Unique offerings include:
- $300 annual wellbeing account to spend on what makes you happy and healthy.
- Better Living Day (a paid day off for leisure activities).
- Annual profit sharing - a reward for the collective effort in driving Marvin's success.
- Giving at Marvin - participate in organized volunteer opportunities.
- Brighter Days Fund - financial assistance from colleagues and the Marvin family in times of personal hardship.
When you join the Marvin team, it's all part of the package. Apply today.Marvin is an Equal Opportunity Employer.
This job posting is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee.
Accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.#J-18808-Ljbffr
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