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Passenger Services Coordinator

2 months ago


Los Angeles, California, United States Courseadvisor Full time

Career Overview: As a Passenger Services Coordinator, you will be responsible for ensuring the safety and comfort of travelers aboard various modes of transportation, including ships, buses, and trains, as well as within terminals. Your role will involve welcoming passengers, providing guidance on safety equipment, serving refreshments, and addressing any travel-related inquiries.

Daily Responsibilities:

  • Issue and collect boarding passes, ensuring proper ticket validation.
  • Assist passengers with seating adjustments and comfort requests.
  • Ensure passenger safety by securing seatbelts and wheelchair tie-downs.
  • Monitor and verify ticket counts and passenger numbers during boarding and disembarking.
  • Facilitate baggage transport and coordinate logistics between terminals and platforms.
  • Educate passengers on safety protocols and equipment usage.

Essential Skills: Successful Passenger Services Coordinators possess the following skills:

  • Service Orientation: Proactively seeking ways to assist passengers.
  • Social Awareness: Understanding and responding to the reactions of others.
  • Active Listening: Fully engaging with passengers to comprehend their needs.
  • Effective Communication: Clearly conveying information to passengers.
  • Performance Monitoring: Assessing personal and team performance for improvement.
  • Persuasion: Influencing others positively when necessary.

Job Outlook: The demand for Passenger Services Coordinators is projected to grow, with numerous job openings anticipated in the coming years.

Compensation: Salaries for this role typically range from $19,690 to $46,060 annually, with higher earnings in specific regions.

Tools & Technology: Familiarity with tools such as Microsoft Office and time tracking software may be beneficial.

Path to Employment: Consider the educational and experiential requirements necessary to pursue a career as a Passenger Services Coordinator.