Airport Passenger Services Supervisor

1 week ago


Los Angeles, California, United States Menzies Aviation Full time
Job Title: Passenger Service SupervisorAbout Menzies Aviation:

Menzies Aviation is a prominent player in the aviation services industry, dedicated to providing exceptional passenger service at airports.

Position Overview:

The Passenger Service Supervisor is responsible for overseeing the daily operations of passenger services, ensuring that all customer interactions are handled with professionalism and efficiency.

Key Responsibilities:
  • Address and resolve passenger service issues promptly, aiming for positive outcomes.
  • Manage staff schedules, promote leadership growth, and ensure employee accountability.
  • Oversee all check-in processes, including reservations, ticketing, seat assignments, and announcements.
  • Assist passengers with special requirements and unaccompanied minors.
  • Ensure compliance with health, safety, and security protocols.
  • Provide training to staff in line with company and airline standards.
  • Carry out additional responsibilities as needed.
Qualifications:
  • Minimum age of 18 years.
  • Successful completion of a pre-employment drug screening.
  • Strong communication abilities.
  • Capability to maintain composure in high-pressure situations.
  • Prior experience in customer service is highly desirable.
  • Proficient computer skills are required.
  • High school diploma, GED, or six months of relevant experience as a Passenger Service Agent.
Skills and Competencies:
  • Quick learner with the ability to adapt.
  • Excellent interpersonal skills.
  • Ability to collaborate effectively within a team.
Work Environment:

The role may involve both indoor and outdoor work settings, particularly near airport terminals.

Physical Demands:

Candidates must be able to meet the physical requirements of the position, including standing, walking, and lifting passenger luggage weighing up to 70 pounds.

Equal Employment Opportunity:

Menzies Aviation is committed to fostering an inclusive workplace and prohibits discrimination based on various factors.



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