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Customer Service Specialist

2 months ago

Wilmington, North Carolina, United States Defyned Brands Full time
Defyned Brands - Retail Sales Associate

Overview:

At Defyned Brands, we are committed to delivering exceptional customer experiences, comprehensive nutritional guidance, and premium quality supplements. Our vibrant company culture fosters growth and encourages employees to embrace their entrepreneurial ambitions while advancing their careers.

Position Summary:

  • Facilitating a welcoming shopping atmosphere for customers
  • Assisting customers with product selection in a friendly manner
  • Carrying out various in-store responsibilities as required
  • Position classified as non-exempt

Key Responsibilities:

  • Team Collaboration
    • Engage in team discussions
    • Identify potential Brand Ambassadors or future team members
    • Lead team discussions
  • Sales & Customer Service
    • Interact with customers through a consultative approach
    • Complete required training programs successfully
  • Operational Duties
    • Manage cash handling procedures
    • Complete end-of-day operational tasks
    • Ensure consistent timekeeping
    • Understand store deposit protocols
  • Marketing Initiatives
    • Contribute to social media content
    • Coordinate product demonstrations
    • Draft customer appreciation notes

Qualifications:

  • Genuine passion for assisting others in achieving their health objectives
  • Highly organized and self-driven
  • Excellent communication abilities
  • Proactive approach to tasks
  • Physically capable of performing job-related duties

Preferred Background:

  • 1-2 years of retail experience
  • High school diploma or equivalent
  • Experience working in teams
  • Familiarity with Point-of-Sale systems

Compensation: Competitive hourly wage with additional benefits including commissions, bonuses, and insurance. Defyned Brands is an Equal Opportunity Employer, providing a dynamic work environment for driven individuals.