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Customer Service Manager II

2 months ago

Wilmington, North Carolina, United States Compass Group, PLC Full time
Position Overview

The Customer Service Manager II plays a pivotal role in ensuring exceptional client experiences and fostering strong relationships. This position involves:

  1. Client Engagement: Conducting site visits to strengthen client retention and satisfaction.
  2. Branch Support: Assisting with the launch of new branches to ensure seamless operations.
  3. Compliance Oversight: Ensuring adherence to both local and national account standards by reviewing compliance reports.
  4. Action Plan Development: Collaborating with teams to create and implement strategies aimed at enhancing the overall customer experience.

This role is essential for maintaining the high standards of service that Compass Group, PLC is known for, and it requires a proactive approach to client management and operational excellence.