Customer Care Representative

2 days ago


Meridian, Idaho, United States Hubble Homes, LLC Full time
About Hubble Homes

Hubble Homes, LLC is a leading homebuilder with a commitment to quality, craftsmanship, and customer satisfaction. With over 25 years of experience, we have built a reputation for delivering exceptional homes that meet the needs of our customers.

Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer care team, you will be responsible for ensuring timely responses to warranty concerns and delivering exceptional customer service.

Responsibilities
  • Organize and prioritize written lists of warrantable items to be completed.
  • Work closely with Sales, Purchasing, and Construction Teams to ensure timely and comprehensive follow-up to homeowner specifications and concerns.
  • Manage warranty cost controls by having a complete knowledge of all scopes of work.
  • Manage trade accountability, define Hubble Homes warranty standards for buyers, and work with Construction Superintendent on the delivery of completed homes.
  • Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors.
  • Verify work progress and completion of assigned vendor tasks.
  • Responsible for following up with customers to ensure complete satisfaction of warranty preservations.
  • Assign accountability for expenses/back charges based on detailed inspection of work and compliance with Hubble Homes' policies and procedures.
Requirements
  • High school diploma or equivalent.
  • Minimum of five years of customer service or construction experience.
  • Understanding and experience in Home Warranty is highly preferred.
  • Superior verbal communication skills.
  • Highly adaptable and extremely quick thinking on their feet.
  • Self-motivated with the ability to work independently.
  • Strong ability to multi-task.
  • Outgoing, professional demeanor with the ability to establish and maintain effective relationships.
  • Computer literacy and an understanding of accounts management tools like JDE, Hyphen, or equivalent will be highly regarded.
  • Minimum of 5 years' experience in a customer-facing role with achievements in customer satisfaction metrics.
  • Strong desire for continued growth and learning.
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
Education and Experience
  • High school or equivalent (Required)
License/Certification
  • Driver's License
  • Work Location: In person


  • Meridian, Idaho, United States Norco, Inc. Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a confident and customer-oriented individual to join our Customer Care team as a Customer Service Representative. In this role, you will provide exceptional, personalized service to our customers to replenish medical supplies. You will handle inbound calls, identify needs,...


  • Meridian, Idaho, United States Benjamin Franklin Plumbing Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Client Care Representative. As a key member of our plumbing service team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of care and attention.Key ResponsibilitiesAnswer incoming client...


  • Meridian, Idaho, United States Disability Solutions Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Disability Solutions team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective resolution of customer inquiries...


  • Meridian, Idaho, United States Staff My Agency Full time

    {"h1": "Customer Service Representative - State Farm Agent Team Member", "p": "We are seeking a motivated and licensed professional to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and helping our business grow...


  • Meridian, Idaho, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers...


  • Meridian, Idaho, United States Norco, Inc. Full time

    Job DescriptionAt Norco, Inc., we are seeking a highly skilled and customer-focused individual to join our Medical Resupply Department as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Main...


  • Meridian, Idaho, United States Citigroup Inc Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Citigroup Inc. As a key member of our customer service function, you will be responsible for providing exceptional support to our clients, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesAssist with...


  • Meridian, Idaho, United States Citigroup Inc Full time

    Job Summary:Citigroup Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for evaluating and resolving service inquiries from clients across different platforms.Key Responsibilities:Evaluate and resolve customer inquiries in a timely and professional...


  • Meridian, Idaho, United States Eagle-Meridian Grocery Outlet Full time

    About the Role:The Customer Service Representative position at Eagle-Meridian Grocery Outlet is a customer-focused, entry to mid-level role that requires an ability to handle the sale of all goods purchased, provide superior customer service, have excellent cash handling abilities, engage in a moderate to high level of physical activity, and multi-task in a...


  • Meridian, Idaho, United States Citigroup Inc Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Citigroup Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients across various platforms.Key Responsibilities:Evaluate and resolve service inquiries from...


  • Meridian, Idaho, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a leading pizza delivery company with a strong commitment to customer satisfaction.Job DescriptionAs a Customer Service Representative, you will be the face of our company, interacting with customers and providing exceptional service.Key ResponsibilitiesTake orders and provide accurate information to customersAnswer customer...


  • Meridian, Idaho, United States Valvoline Instant Oil Change Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Valvoline Instant Oil Change. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience at our locations.Key ResponsibilitiesProvide...


  • Meridian, Idaho, United States Ultimate Heating and Air Full time

    Job SummaryAt Ultimate Heating and Air, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our dispatching team, you will be responsible for efficiently managing our technicians' schedules, ensuring timely service delivery, and providing exceptional customer service.Key...


  • Meridian, Idaho, United States Valvoline Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Valvoline. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience with our products and services.Key Responsibilities:Provide personalized...


  • Meridian, Idaho, United States Citigroup Inc Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Citigroup Inc. As a key member of our customer service function, you will be responsible for providing exceptional support to our clients, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesAssist clients with...


  • Meridian, Idaho, United States Stinker Full time

    About Stinker StoresStinker Stores is a leading retail company with a rich history dating back to 1936. As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and driving sales growth.Job SummaryWe are seeking a highly motivated and customer-focused individual to...


  • Meridian, Idaho, United States First Interstate Bancsystem Inc Full time

    **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal This position is focused on delivering exceptional service through effective communication and problem-solving skills. What We Value We understand that your career is just one aspect of a fulfilling life. Our compensation and benefits package is designed to...


  • Meridian, Idaho, United States United Site Services Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at United Site Services. As a key member of our sales and service support team, you will be responsible for providing exceptional customer experiences while resolving customer concerns in a professional and timely manner.Key...


  • Meridian, Idaho, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service function, you will be responsible for providing exceptional support to our clients, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesClient Support: Provide...


  • Meridian, Idaho, United States Citigroup Inc Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Citigroup Inc. As a key member of our customer service function, you will be responsible for providing exceptional support to our clients, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesAssist...