Airport Operations Supervisor

2 weeks ago


Seattle, Washington, United States Aeromexico Full time

*Only local residents will be considered in the selection process

The position is accountable for the effectiveness of airport operations, ensuring a high-quality service while maintaining established punctuality metrics, as well as adhering to the company's procedures and security regulations.

Key Responsibilities

  • Oversee customer check-in activities at counters, kiosks, boarding lounges, immigration, and customs areas, ensuring compliance with established operational protocols to guarantee timely flight departures and uphold customer service excellence.
  • Ensure adherence to security protocols and procedures during operational activities (such as baggage handling and boarding) to safeguard the integrity and safety of passengers.
  • Facilitate the communication and updating of operational procedures and guidelines to team members, while ensuring they possess the necessary certifications and mandatory technical training.
  • Monitor compliance with baggage allowances, including carry-on luggage at counters and boarding areas, ensuring proper collection of excess baggage fees when necessary.

Qualifications

  • Bachelor's degree in Administration, Business, or a related field.
  • A minimum of 3 years of relevant experience, with familiarity in Ground Operations processes within the airline industry.
  • Exceptional verbal, written, and interpersonal communication skills in Korean, English, and Spanish.
  • Ability to prioritize tasks effectively, demonstrating proven leadership capabilities.
  • Strong customer service orientation.


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