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Airport Operations Director

2 months ago

Seattle, Washington, United States Smarte Carte Full time
About the Role

We are seeking a highly skilled and experienced Airport Operations Director to lead our airport operations team at Smarte Carte. As a key member of our management team, you will be responsible for directing all airport operations, building and developing a strong team of front-line managers and support staff, and ensuring increasing levels of customer satisfaction and employee engagement.

Key Responsibilities
  • Overall responsibility for a multi-million-dollar profit and loss statement, with the expectation to deliver excellent results versus annual and strategic plans.
  • Lead the operations of an organization with multiple associates, ensuring daily operational performance goals are met through managing the labor force and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.
  • Develop new business opportunities, such as airport services and other vending opportunities, and be responsible for cash collection and service and maintenance of equipment.
  • Develop and maintain strong relationships with key stakeholders within the airport community as well as with peers within Smarte Carte.
  • Other duties as assigned.
Requirements
  • Minimum of 3 years of experience in an operational function such as manufacturing, logistics, distribution, process improvement, etc.
  • Strong profit and loss management experience is required.
  • Minimum 3 years of direct management experience and the ability to manage across a wide range of capabilities and personalities.
  • Experience with working in a cross-functional team environment.
  • Proven change management leadership capability and strong analytical skills.
  • Political organization acumen.
Preferred Qualifications
  • Demonstrated strong business acumen as defined by a proven track record of success in an operational environment.
  • Possess strategic leadership, planning and thinking skills and value chain mind-set.
  • Ability to forge solid relationships with external constituents, such as customers, clients, supplier partners, etc. and manage across a wide range of capabilities and personalities.
  • Excellent verbal and written communications.
  • Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI's affect financial outcomes.
  • Organized and able to manage multiple priorities effectively.
  • Proficient knowledge of Microsoft Office/Suite.
  • Superior management skills: ability to influence and engage direct and indirect reports and peers.
Leadership Characteristics

The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This executive is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking that also leads to actual results.

  • Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
  • Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
  • Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail oriented.
  • Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
  • Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.
  • Ethics: Highest level of professional integrity and honesty as well as personal credibility.
Education
  • Bachelor's degree and experience in an operationally oriented role.
Licenses & Certifications
  • Valid Driver's license.
  • Ability to attain Airport Badge required.