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Station Operations Leader

2 months ago

Seattle, Washington, United States United Airlines Full time
About United Airlines

United Airlines is a global airline that operates in hundreds of locations around the world, serving millions of customers and employing tens of thousands of employees. We are committed to building a diverse and inclusive workforce and are seeking talented individuals to join our team.

Job Overview

The Airport Operations department is responsible for ensuring the smooth operation of our airports through planning, organization, and supervision. As an Airport Operations Manager, you will play a critical role in managing the day-to-day operational activities of our stations, including customer service, ramp operations, safety, and business acumen.

Key Responsibilities
  • Manage the performance, safety, customer service, and employee enablement of Customer Service and Ramp activities for the station.
  • Support the execution of operational plans in support of station and Company objectives and goals via process management and improvement.
  • Develop and sustain administrative practices that track and support service, safety, financial, and employee relations metrics.
  • May be assigned budget responsibility.
  • Partner with and drive supervisor and frontline team to assess needs, recommend, implement, coordinate, and evaluate sound operational and business processes.
  • Serve as station service champion.
  • Direct the customer handling activities and all aspects of the planeside ramp service operation.
  • Station Operational Performance - support the achievement of station operational objectives, goals, and metrics.
  • Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications.
  • Station Financial Performance - support the achievement of cost and revenue goals through personnel management, baggage fee enforcement, and ground aircraft fuel burn reduction.
  • Station Safety & Security - Day-to-day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goals.
Requirements
  • Associates Degree or equivalent work experience.
  • Minimum 2-4 years leadership experience in an airport operations environment.
  • 1-2 years line station or Hub operational experience (above and below the wing).
  • Previous experience managing in a union environment.
  • Strong knowledge of station operations and demonstrated operational leadership skills including customer service, ramp operations, safety, and business acumen.
  • Excellent communication skills; including written and verbal.
  • Passion for service; drives performance; team leadership; coaches/develops employees.
  • Responsible for a 24-hour, 7-day-a-week operation.
  • Must have ability to work weekends and shift work.
  • Travel is required.
  • Must be legally authorized to work in the United States for any employer without sponsorship.
  • Successful completion of interview required to meet job qualification.
  • Reliable, punctual attendance is an essential function of the position.
Preferred Qualifications
  • College Degree or related field experience in an airline operational environment.
  • Project Management Experience.