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Airport Customer Experience Leadership Position

2 months ago

Seattle, Washington, United States American Airlines Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to lead our airport customer experience team. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences, ensuring a safe, reliable, and efficient operation.

Key Responsibilities:
  • Lead a high-performing team to deliver an elevated customer experience
  • Develop and implement strategies to drive operational excellence
  • Collaborate with cross-functional teams to ensure seamless operations
  • Coach and mentor team members to enhance their skills and performance
  • Establish and maintain effective relationships with external and internal customers
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Previous airport customer service experience
  • At least 2 years of experience leading others
  • Knowledge of company policies and procedures
  • Strong decision-making skills and ability to work independently
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for growth and professional development. You will also have access to travel perks and discounts on hotels, cars, cruises, and more. Our wellness programs and resources will support your well-being, and our 401(k) program with employer contributions will help you plan for your future.

About American Airlines

We value diversity, inclusion, and employee engagement at American Airlines. Our Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, creating an inclusive work environment that meets the needs of our diverse world.

We are committed to delivering exceptional customer experiences and making a difference in the lives of our customers. If you are a motivated and experienced leader who is passionate about customer service, we encourage you to apply for this exciting opportunity.