Customer Service Director

5 days ago


Austin, Texas, United States Soho House & Co. Full time
Front Office Team Lead

About Soho House & Co.

Soho House & Co. is a dynamic hospitality company that offers an unparalleled level of service and experience to our guests. We are seeking an experienced Front Office Team Lead to join our team in London, UK.

Salary: £50,000 - £60,000 per annum

Job Description:

The Front Office Team Lead will be responsible for overseeing the front office operations, including managing the hotel's rooms, concierge services, and guest relations. This role requires strong leadership skills, excellent communication, and the ability to motivate staff to deliver exceptional customer experiences.

Main Responsibilities:

  • Lead a team of front office staff to ensure exceptional customer experiences
  • Develop and implement processes to enhance customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless interactions between staff and guests
  • Monitor and improve operational efficiency to meet business objectives

Required Skills/Qualifications:

  • Minimum of 5+ years' experience in customer-facing roles, preferably in hospitality
  • Strong leadership and communication skills
  • Ability to motivate and develop staff to deliver exceptional customer experiences
  • Excellent problem-solving and analytical skills

Benefits:

  • Competitive compensation package featuring global benefits and perks
  • Health care and 401(k) plan with a 2% match
  • Paid time off, sick days, and vacation days
  • Career development opportunities, both domestically and internationally


  • Austin, Texas, United States Soho House & Co. Full time

    Job Title: Customer Service DirectorAbout the Role:We are seeking an experienced Customer Service Director to lead our front office team at Soho House & Co. The successful candidate will be responsible for creating a welcoming atmosphere through exceptional customer service and efficient operations.Key Responsibilities:Oversee rooms and front office...


  • Austin, Texas, United States Michaels Stores Full time

    Job OverviewWe are seeking an experienced Customer Experience Director to lead our front-end operations and deliver exceptional customer service in our retail stores. As a key member of our leadership team, you will be responsible for managing store recovery standards, leading omnichannel processes, and maintaining the highest level of customer...


  • Austin, Texas, United States Huston-Tilloston University Full time

    Key ResponsibilitiesThe Director of Administrative Services will play a critical role in supporting the day-to-day operations of Huston-Tillotson University. This includes managing administrative staff, coordinating events, and providing general administrative support to the president and other senior leaders. We are seeking a highly organized and...


  • Austin, Texas, United States MVP Group Inc Full time

    Job DescriptionMVP Group Inc, a leading SaaS measurement platform, seeks an experienced Senior Account Strategist to manage and grow our portfolio of key accounts. As a vital member of our Customer Success team, you will ensure high customer satisfaction, drive business growth, and embody the 'one team' philosophy.About UsWe are headquartered in the heart of...


  • Austin, Texas, United States Eurest Full time

    About the RoleWe are seeking an experienced District Manager to join our team. As a key member of our operations team, you will be responsible for multiple College and University dining accounts. You will manage and lead a team of Resident District Managers and Directors of Dining Services.You will be responsible for managing client relations, ensuring that...


  • Austin, Texas, United States ConnectTel, Inc. Full time

    Career OpportunityConnectTel, Inc. is looking for a Customer Engagement Director to lead our Technical Engagement efforts. As a Technical Engagement Manager, you will play a critical role in bridging the gap between customers and technical teams. Your expertise will be essential in shaping product goals, features, and deliverables that meet customer...


  • Austin, Texas, United States City of Austin Full time

    Job OverviewWe are seeking a highly skilled Customer Care Program Director to join our team at the City of Austin. This role will play a crucial part in facilitating long and short-range planning activities for the customer assistance program.About the RoleThe successful candidate will have experience in project management and process improvement, with a...


  • Austin, Texas, United States Continental Properties inc Full time

    About the RoleWe are searching for an experienced Facilities Services Director to join our team at Continental Properties inc. This position involves managing facility operations, ensuring property standards, and promoting a collaborative work environment.Key Responsibilities:Facility Operations: Maintain facility operations, create new efficiencies, and...

  • Project Director

    6 days ago


    Austin, Texas, United States Q2 Holdings, Inc Full time

    About the Role:We are seeking a highly experienced and skilled Project Director - Financial Services to lead our delivery team in providing exceptional services to our clients. As a Project Director - Financial Services, you will be responsible for overseeing multiple projects simultaneously, ensuring timely and high-quality delivery, and maintaining strong...


  • Austin, Texas, United States City of Austin Full time

    Job DescriptionThe City of Austin is seeking a highly skilled Customer Assistance Program Director to join our team. In this key role, you will be responsible for directing the customer assistance program, ensuring that customers receive high-quality service and support.Salary: The estimated salary for this position is $90,000 to $115,000 per annum,...

  • Operations Director

    5 days ago


    Austin, Texas, United States Simplex Full time

    Are you a seasoned professional looking for a challenging role that offers significant growth opportunities? Look no further than Simplex's DIRECTOR OF FIELD OPERATIONS position!In this role, you will oversee the management of customer deployments, working closely with doctors and other stakeholders across the US. With a competitive salary range of...


  • Austin, Texas, United States Albertsons Full time

    Job Overview:We are seeking a seasoned Pharmacy Services Director to lead our pharmacy team at Albertsons.The successful candidate will have a strong background in clinical pharmacy practice, leadership, and strategic planning.As a key leader, you will be responsible for developing and implementing programs to optimize medication therapy, disease state...


  • Austin, Texas, United States AccorHotel Full time

    About Accor HotelAustin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.Why Work for Accor?We welcome you as you are and...


  • Austin, Texas, United States Apptronik Full time

    Job DescriptionWe are seeking a highly skilled Field Service Operations Director to lead our team at Apptronik. As a Field Service Manager, you will be responsible for the oversight of daily robot and system operation, repairs, maintenance, and spare parts management. This role is primarily focused on maintaining high uptime on robotic systems, documenting...


  • Austin, Texas, United States American Textile Recycling Service Full time

    Job Title: Central Texas Business Development DirectorEstimated Salary: $150,000 - $220,000 per yearAmerican Textile Recycling Service is seeking a results-driven and experienced Central Texas Business Development Director to drive business growth and development in our Central Texas market. In this role, you will be responsible for developing and...


  • Austin, Texas, United States ICNA RELIEF USA PROGRAMS INC Full time

    Program LeadershipThe successful candidate for this Social Services Director position will possess excellent leadership and team-building skills, with the ability to motivate and guide staff to achieve program objectives.With a minimum of three years of experience in refugee resettlement, preferably in program management and staff supervision, you will be...


  • Austin, Texas, United States CommUnityCare Health Centers Full time

    CommUnityCare Health Centers seeks an experienced Clinical Services Director - Nursing to join our team. As a key member of our leadership, you will be responsible for overseeing the daily operations of our nursing staff, ensuring high-quality patient care and fostering a positive work environment.We offer a competitive salary of $85,000 - $110,000 per year,...


  • Austin, Texas, United States Good Guys Tree Service LLC Full time

    About UsGood Guys Tree Service LLC is a reputable company in the arboriculture industry, committed to providing exceptional tree care services to our clients. We value professionalism, integrity, and customer satisfaction above all else.We are currently seeking an experienced Senior Arborist Team Manager to join our team. The successful candidate will have a...


  • Austin, Texas, United States Hospitality Pro Search Full time

    Key ResponsibilitiesThe Food Service Director will directly supervise and coordinate activities of workers engaged in preparing and serving food.Responsibilities include overseeing daily operations, adjusting schedules for shift personnel, and managing inventory of ingredients and supplies.Qualifications: Minimum 2 years previous experience as Kitchen...


  • Austin, Texas, United States Wise Full time

    Job Title: Customer Experience Director - Global Complaints ResolutionLocation: Austin, Texas (hybrid position)