Customer Engagement Director
1 day ago
ConnectTel, Inc. is looking for a Customer Engagement Director to lead our Technical Engagement efforts. As a Technical Engagement Manager, you will play a critical role in bridging the gap between customers and technical teams. Your expertise will be essential in shaping product goals, features, and deliverables that meet customer expectations.
About the Position:
You will work closely with internal teams to define project objectives, scope, and deliverables. Your exceptional communication skills will enable you to convey technical concepts to non-technical audiences, while your interpersonal skills will help you manage customer relationships effectively. We are looking for a highly skilled individual with a strong technical foundation and a proven track record in managing relationships in a fast-paced environment.
Responsibilities:
• Communicate product features, technical solutions, and timelines effectively to customers.
• Gather customer feedback to influence product development and enhancements.
• Collaborate with internal teams to define project objectives, scope, and deliverables.
• Manage project timelines and deliverables, ensuring alignment with customer expectations.
Estimated Salary: $140,000 - $170,000 per year (dependent on experience)
• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in technical project management, engagement, or related roles.
• Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
• Strong interpersonal skills with a proven ability to manage customer relationships.
• Solid understanding of project management principles (Agile, Scrum, etc.)
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