Customer Engagement Director

4 days ago


Austin, Texas, United States MVP Group Inc Full time
Job Description
MVP Group Inc, a leading SaaS measurement platform, seeks an experienced Senior Account Strategist to manage and grow our portfolio of key accounts. As a vital member of our Customer Success team, you will ensure high customer satisfaction, drive business growth, and embody the 'one team' philosophy.

About Us
We are headquartered in the heart of Austin, Texas, and provide omnichannel media and sponsorship valuation for Fortune 1,000 brands, professional sports, global agencies, and media. Our built-to-scale software enables clients to accurately quantify the value of their partnerships, sponsorships, and activations.

Responsibilities
The Senior Account Strategist will lead and manage a portfolio of top-tier accounts, ensuring alignment with client goals through a comprehensive engagement strategy. They will collaborate with Sales Directors, driving timely and high-rate renewals, and foster ongoing client partnerships. Additionally, they will serve as the MVP subject matter expert (SME) and trusted ally to clients, providing best practices to maximize the value and capabilities of MVP software and services.

Requirements
To succeed in this role, you will need 5-7 years of work experience in an analytical field, preferably in a senior role. A proven track record in account management or strategy is essential, along with strong analytical skills, excellent communication skills, and the ability to work effectively across cross-functional teams. The estimated salary for this position is $130,000 - $165,000 per year, depending on experience. We offer a competitive compensation package, unlimited paid time off policy, and a unique opportunity to revolutionize the sports and entertainment sponsorship industry.

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