Customer Success Catalyst for Health Technology Innovation

5 days ago


San Francisco, California, United States Ultrahuman Full time

About Ultrahuman: Self-Quantification Pioneers

We are the world's most comprehensive self-quantification platform, harnessing a large set of biomarkers to create a grand unified view of the human body. Our innovative products include the Ultrahuman Ring AIR, the world's lightest sleep-tracking wearable, and the Ultrahuman M1, a continuous glucose monitoring platform.

We believe in empowering individuals to take control of their health through preventive blood testing with UltraTraceTM technology and our revolutionary health device, Ultrahuman Home.

About the Role:

As a Customer Success Catalyst, you will be at the heart of our ecosystem, driving our success by working closely with stakeholders to ensure accurate representation of our values, mission, and brand image. You will be a core pillar of the Customer Success team, making or breaking us at Ultrahuman.

Responsibilities:

  • Customer Query Management: Promptly manage incoming customer queries via various support channels to ensure user satisfaction.
  • Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
  • Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
  • Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
  • User Journey Review: Proactively review the user journey to identify and address areas for improvement.
  • Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
  • Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.

To Apply:

  • Send across a Loom Video answering the following questions.
  • Introduce yourself, but we like the quirky, geeky, and experimental sides of people. We want to learn about you, but unconventionally. Include three random things about you in the intro.
  • Why Ultrahuman & health tech? (I know we rock, but what's your special reason to make it here)
  • According to you, what's the distinguishing factor between good and great customer experience?

Estimated Salary: $80,000 - $120,000 per annum based on location and experience.



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