AI Customer Success Engineer, Agentforce Innovator

6 days ago


San Francisco, California, United States salesforce Full time

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

About the Role

As an AI Customer Success Engineer on the GForce team, you will be at the forefront of this transformation, empowering both our customers and internal teams to fully leverage the power of AI. This is a unique opportunity to blend your technical expertise with a passion for customer success, driving rapid Agentforce adoption and shaping the future of AI-powered customer engagement.

Key Responsibilities:

  1. Design and hands-on development: Utilizing your technical skill set to build an Agent that will build Agents.
  2. Strategic AI Integration: Collaborate with pre-sales, implementation, and post-sales teams to seamlessly integrate AI solutions into the customer journey, accelerating adoption and value realization.
  3. Rapid Problem-Solving: Utilize your adaptability and problem-solving skills to swiftly address customer challenges and remove roadblocks to adoption at scale.
  4. Proactive Customer Engagement: Provide hands-on technical guidance and support to customers throughout their Agentforce journey, ensuring successful implementation and maximizing ROI.
  5. Custo


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