AI Customer Success Engineer

5 days ago

San Francisco, California, United States salesforce Full time

To succeed in this role, you must have a passion for customer success and a strong desire to help customers achieve their goals through AI innovation.

About Salesforce

Salesforce is the world's leading provider of customer relationship management (CRM) technology. Our mission is to empower businesses to connect with their customers in a whole new way.

We're at the forefront of a revolution in customer experiences, fueled by our groundbreaking Agentforce platform and its intelligent Agent ecosystem.

As an AI Customer Success Engineer on the GForce team, you will be at the forefront of this transformation, empowering both our customers and internal teams to fully leverage the power of AI.

This is a unique opportunity to blend your technical expertise with a passion for customer success, driving rapid Agentforce adoption and shaping the future of AI-powered customer engagement.

Key Responsibilities:

  • Design and Development: Utilizing your technical skill set to build an Agent that will build Agents.
  • Strategic AI Integration: Collaborate with pre-sales, implementation, and post-sales teams to seamlessly integrate AI solutions into the customer journey, accelerating adoption and value realization.
  • Rapid Problem-Solving: Utilize your adaptability and problem-solving skills to swiftly address customer challenges and remove roadblocks to adoption at scale.
  • Proactive Customer Engagement: Provide hands-on technical guidance and support to customers throughout their Agentforce journey, ensuring successful implementation and maximizing ROI.
  • Customer-Centric Innovation: Work closely with product teams to gather customer feedback, identify tooling needs, and influence future product developments.
  • Continuous Learning: Stay at the forefront of AI advancements, both internally and externally, and identify opportunities for innovation within our products and processes.

Qualifications and Skills:

  • A related technical degree required.
  • Technical Expertise: Deep understanding of the Salesforce platform and ecosystem. Understanding of AI technologies, machine learning, and natural language processing. Proficiency in Apex, Java, and Python.
  • Problem-Solving: Exceptional analytical and problem-solving skills, with the ability to thrive in ambiguity and adapt quickly to new challenges.
  • Cross-Functional Collaboration: Ability to work effectively in a cross-functional team environment, building strong relationships with colleagues and customers.
  • Adaptability: Thrives in a fast-paced, dynamic environment and is comfortable with change and ambiguity.
  • Bias for Action: Proactive, self-starter with a strong sense of ownership and a drive to get things done.

Benefits:

  • Be part of a groundbreaking team that is shaping the future of AI-powered customer experiences.
  • Work with cutting-edge technologies and contribute to the development of innovative solutions.
  • Make a real impact on customer success and drive significant business value on the most important product for Salesforce future, Agentforce.

Estimated Salary: $137,100 to $323,400 per annum, based on location and experience.

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