Field Service Engineer

4 days ago


Philadelphia, Pennsylvania, United States YO HR CONSULTANCY Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at YO HR CONSULTANCY. As a Field Service Engineer, you will be responsible for installing, servicing, maintaining, and modifying our molecular imaging equipment at various customer sites.

Key Responsibilities
  • Equipment Installation and Maintenance: Install, service, maintain, and modify PET, PET/CT, CT, SPECT, and SPECT/CT equipment at customer sites.
  • Customer Support: Provide prompt and courteous service and support to customers, ensuring their satisfaction and resolving any issues in a timely manner.
  • Communication and Collaboration: Effectively communicate with customers, team members, and management, providing customer, competitive, and sales lead information to the appropriate account manager.
  • Problem-Solving and Repair: Diagnose problems, create repair strategies, and perform and verify repairs, including customer training and introducing customers to basic features and functions of the instrument and software.
  • Work Scheduling and Management: Manage, prioritize, and schedule all work to be performed to satisfy internal and external customer demands.
Requirements
  • Education and Experience: Associate Degree in electronics or engineering discipline, and/or military equivalent training (BMET), with 2+ years of experience with molecular imaging equipment.
  • Skills and Qualifications: Valid driver's license, strong customer service and communication skills, proficiency with Cloud IOS, Microsoft Word, Excel, and CRM, and expert-level experience with standard and metric tools.
  • Training and Compliance: Completion of safety, OSHA, HIPAA compliance, sexual harassment, MSDS, defense driving, incident reporting, radiation safety, ISO, forklift, and OEM-related training, with continuous training and knowledge seeking of company products and services.


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